Welcome to Happy Houseplants.

These Terms of Use explain how you can use our website and what happens when you place an order with us. They are written in plain English because we believe buying houseplants should be simple.

By using our website or placing an order, you agree to these terms.

If you do not agree with them, please do not use our website.

These terms apply alongside our Returns Policy, Delivery Information and Privacy Policy.

Who We Are

Happy Houseplants is a UK family business selling houseplants, pots and plant accessories through our website.

Throughout these terms, "Happy Houseplants", "we", "our" and "us" mean Happy Houseplants Ltd.

"You" means anyone using our website or buying from us.

Using Our Website

You agree to use our website only for lawful purposes.

You must not:

• use our website in any way that breaks UK law
• attempt to interfere with the operation or security of the website
• introduce viruses, malware or harmful software
• copy or reproduce our content without our permission
• attempt to gain unauthorised access to our systems

We may suspend or refuse access to anyone who misuses our website.

Product Information

We work hard to ensure our product descriptions, photographs and care information are accurate.

Because we sell living plants, every plant is naturally unique.

This means there may be small differences in:

• height
• shape
• colour
• number of leaves
• flowers
• growth habit

These natural variations are not faults.

Measurements shown on our website are approximate.

Pot covers, decorative containers or accessories shown in photographs are only included where the product description specifically says so.

Plant Care

Plants are living products.

Once delivered, their ongoing health depends on factors outside our control, including watering, light, temperature, humidity and general care.

We provide care advice to help you look after your plants, but we cannot guarantee how an individual plant will perform after delivery.

Prices

All prices shown on our website include UK VAT where applicable.

Delivery charges are shown during checkout before you complete your order.

We reserve the right to change prices at any time, although this will never affect an order that has already been accepted.

Availability

We try to keep our website as accurate as possible.

Occasionally a product may sell out before our stock records update.

If an item becomes unavailable after you place an order we will contact you as soon as possible.

Where appropriate we may offer:

• a suitable alternative
• a later dispatch date
• a partial refund
• a full refund

The choice will always be yours.

Placing an Order

When you place an order you are making an offer to purchase goods from Happy Houseplants.

After you place your order you will receive an automatic confirmation email. This simply confirms that we have received your order. It does not mean that your order has been accepted.

Your order is accepted when we dispatch your goods.

In rare circumstances we may need to cancel an order before dispatch. This may happen if:

• a product is no longer available
• there is an obvious pricing error
• we suspect fraudulent activity
• we cannot verify payment details
• we are unable to fulfil the order for reasons beyond our reasonable control

If we cancel your order before dispatch, you will receive a full refund.

Payment

Payments are processed securely through trusted payment providers.

We do not store or have access to your full payment card details.

Delivery

Delivery times shown on our website are estimates.

While we always aim to dispatch orders promptly, delays can occasionally occur due to circumstances outside our control, including:

• courier delays
• severe weather
• industrial action
• traffic disruption
• public holidays

We are not responsible for delays caused by delivery companies once your parcel has been handed to them.

Please ensure your delivery address is correct before completing your order.

If incorrect delivery details are provided, additional delivery charges may apply.

Receiving Your Order

Please inspect your order as soon as possible after delivery.

If anything is missing, damaged or incorrect, please contact us promptly using the contact form on our website.

Photographs may be requested to help us assess any transit damage or quality issue.

Promotions and Discount Codes

Discount codes:

• have no cash value
• cannot normally be combined unless stated otherwise
• may have expiry dates
• may exclude selected products
• may be withdrawn at any time

Where an order is refunded, any promotional discount may also be adjusted where appropriate.

Gift Cards

Gift cards can only be redeemed against purchases made through the Happy Houseplants website.

Gift cards cannot be exchanged for cash.

If a purchase costs less than the gift card balance, the remaining balance can be used against a future purchase until the card expires, where applicable.

Third Party Links

Our website may occasionally include links to other websites.

These are provided for convenience only.

We are not responsible for the content, security or privacy practices of third party websites.

Intellectual Property

Unless otherwise stated, all content on this website belongs to Happy Houseplants or is used under licence.

This includes:

• photographs
• product descriptions
• care guides
• blog articles
• graphics
• logos
• branding

You may not copy, reproduce, distribute or use any of our content without our written permission, except for personal, non commercial use.

Returns and Refunds

We want you to be delighted with your order.

If something isn't right, we'll always do our best to put it right quickly and fairly.

Your statutory rights under UK consumer law are not affected by anything in these terms.

Returning Plants

Because plants are living products, they require special handling.

If you change your mind, you may return a plant within 14 days of receiving it, provided:

• it is in the same condition it was received
• it has not been damaged or neglected
• it is securely packaged for its return journey

Unless the plant is faulty, damaged or incorrect, return postage is your responsibility.

Returning Pots and Accessories

Non plant items can be returned within 30 days of delivery if they are:

• unused
• in their original condition
• suitable for resale
• returned in their original packaging where possible

Unless an item is faulty or supplied in error, return postage is your responsibility.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives.

If your order arrives damaged, faulty or incorrect, please contact us through the contact form on our website as soon as possible.

We may ask for photographs before arranging a replacement or refund.

Once we have received the returned item, or sufficient evidence where appropriate, we will normally process any refund within five working days.

Refunds will be made using the original payment method.

Privacy

We respect your privacy and are committed to protecting your personal information.

When you place an order or contact us, we may collect information such as:

• your name
• delivery and billing address
• telephone number
• email address
• order history
• payment information processed securely by our payment providers

We only collect information that is necessary to:

• process your orders
• deliver your purchases
• provide customer support
• improve our website
• meet our legal obligations
• prevent fraud

We never sell your personal information.

Marketing Emails

If you choose to join our mailing list, we may occasionally send you emails about:

• new plants
• special offers
• restocks
• care advice
• seasonal collections

You can unsubscribe at any time using the link included in every marketing email.

Cookies

Our website uses cookies to help it function properly and improve your browsing experience.

Cookies may be used to:

• remember your preferences
• keep your shopping basket active
• understand how visitors use our website
• improve website performance
• measure marketing activity

Where required by law, we will ask for your consent before placing non essential cookies on your device.

You can control cookies through your browser settings at any time.

Third Party Services

To operate our business we use carefully selected third party providers.

These may include providers for:

• website hosting
• payment processing
• order fulfilment
• delivery services
• email marketing
• website analytics

These providers only receive the information necessary to perform their services and are required to protect your personal information.

Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse or disclosure.

While no website can guarantee complete security, we work with trusted providers and follow recognised security practices to help keep your information safe.

Your Rights

Under UK data protection law, you may have the right to:

• request access to your personal information
• ask us to correct inaccurate information
• request deletion of your information where appropriate
• restrict or object to certain processing
• withdraw consent where processing is based on consent
• complain to the Information Commissioner's Office if you believe your information has been handled incorrectly

Intellectual Property

Everything on this website, including photographs, product descriptions, care guides, logos, graphics and other content, belongs to Happy Houseplants or is used with permission.

You may not copy, reproduce, publish or distribute any content from this website without our written permission.

Limitation of Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for fraud or for death or personal injury caused by negligence.

To the fullest extent permitted by law, Happy Houseplants will not be liable for indirect or consequential losses arising from the use of our website or the purchase of our products.

Our total liability for any claim relating to an order will not exceed the amount you paid for that order.

Events Outside Our Control

We are not responsible for delays or failure to perform our obligations where this is caused by events outside our reasonable control.

Examples include:

• severe weather
• flooding
• fire
• industrial action
• transport disruption
• supplier shortages
• government restrictions
• power or internet failures

If this happens, we will do our best to keep you informed and fulfil your order as soon as reasonably possible.

Changes to These Terms

We may update these Terms of Use from time to time.

The latest version will always be published on this page.

By continuing to use our website after changes are published, you agree to the updated terms.

Governing Law

These Terms of Use are governed by the laws of England and Wales.

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions about these Terms of Use, our Returns Policy or our Privacy Policy, please use the contact form on our website.

Last updated: July 2026