We post all our plants to most of the UK, with the exceptions of the Islands of Scotland, the Scottish Highlands, Northern Ireland, the Isle of Man, the Isle of White, the Scilly Isles and the Channel Islands due to the high cost of shipping. 

Any orders with a delivery address in these areas will be cancelled and refunded. 

Shipping times are currently 7-10 working days, but is usually much quicker. A working day is Monday to Friday excluding weekends.

We use DPD & Royal Mail for delivery services.


If you you’re unhappy with your plant for any reason, please contact us within 14 days for a full refund. For all non-plant items, you have up to 30 days to request a refund.

If you have changed your mind the return costs are your responsibility. Please choose a reputable courier and use the original packaging. Please send for delivery between Monday and Thursdays only.

Our return address is Berwick Farm, Berwick Lane, Stanford Rivers, Ongar CM5 9PY

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. 

Please remember it can take some time for your bank or credit card company to process the refund.

Our guarantee does not cover natural variations in shape, colour and spots on plants which is normal and to be expected.

Houseplants can sometimes show minor signs of stress when posted, such as yellow leaves or crushed leaves. You can help your plants perk up ensuring they are placed in a bright, warm spot and watered well.

Leaves on a juvenile plant will naturally yellow and die as the plant grows and matures. There is nothing wrong with the plant and this process is normal. Plants have the ability to absorb the goodness in the leaves that are no longer needed (usually lower, older leaves as the plant grows taller and longer).

Happy Houseplants cannot unfortunately accept any return for plants that have been repotted, removed from the original packaging or pruned. New plants should not be repotted until they have had time to settle and acclimatise to their new home, usually three months or more.

Happy Houseplants cannot refund any spoiled or missing plants that have been left outside by DPD at the customer’s request. Due to the perishable nature of houseplants Happy Houseplants cannot issue refunds on plants returned to us due to multiple missed deliveries or non-collection from DPD pick-up shops.

To start a return, and let us know it’s on the way please contact us first. We're available 9-5 Monday to Friday on 07732 702 881 or email the team at

Please remember that whatever your problems, or concerns always give us a call or email first. We’re a friendly team, been trading for years with thousands of happy customers and always happy to help. Plants also want to live, are resilient and with some basic care tips will usually bounce back.