SHIPPING INFORMATION

We aim to deliver your plants safely and efficiently. Our shipping time is typically 7 to 10 working days, although many orders arrive sooner.

Working days are Monday to Friday, excluding weekends and bank holidays.

We use Parcelforce and DPD tracked delivery services to ensure your plants arrive in excellent condition.

Shipping is simple. A flat rate of £6.99 covers your entire order, no matter how many plants or accessories you purchase.

DELIVERY AREAS

We deliver to most mainland UK addresses. Unfortunately, due to high courier costs and unreliable delivery times, we are unable to deliver to some remote and offshore locations.

We are currently unable to deliver to:

• Scottish Highlands and Islands
• Northern Ireland
• Isle of Man
• Isle of Wight
• Isles of Scilly
• Channel Islands
• Selected remote postcode areas in Scotland

If you're unsure whether we can deliver to your postcode, please get in touch before placing your order and we'll be happy to check.

If an order is placed for an address outside our delivery area, we will contact you as soon as possible. If we're unable to fulfil the order, your order will be cancelled and a full refund will be issued using your original payment method.

At Happy Houseplants, we take great care to ensure every plant arrives happy and healthy. If something isn't right with your order, we're here to help.

14 Day Returns

You have 14 days from the date your order is delivered to request a return.

To be eligible for a return:

• The item must be in the same condition as when it was received.
• It must be returned in its original packaging.
• You are responsible for the cost of returning unwanted items.

Please contact us before returning your order so we can provide the appropriate return instructions.

Receiving Your Delivery

Customer Responsibility

Plants are living, perishable items, so it's important that someone is available to receive your delivery.

If you're unable to be at home, please arrange for someone else to accept the parcel or provide suitable delivery instructions to the courier where possible.

Missed Deliveries

Unfortunately, we cannot offer refunds or replacements for plants that are returned to us because:

• The delivery was missed.
• The parcel was not collected from a courier collection point.
• No safe place or alternative delivery instructions were provided.

As plants are perishable, delays outside our control can quickly affect their condition.

Tracking Your Order

Once your order has been dispatched, you'll receive tracking information and an estimated delivery window. If you experience any delivery issues, please contact both the courier and us as soon as possible so we can help.

Returning an Item

If you've changed your mind, you're welcome to return your purchase, provided it meets our return conditions.

Please:

• Use a reputable tracked courier service.
• Return your parcel between Monday and Thursday to avoid it being delayed over the weekend.

Return Address

Happy Houseplants
Unit 28, Berwick Farm
Berwick Lane
Stapleford Tawney
Essex
RM4 1JY

Once your return has been received and inspected, any approved refund will be processed to your original payment method.

Damaged, Incorrect or Missing Items

Please inspect your order as soon as it arrives.

If your order has arrived damaged, you've received the wrong item, or anything is missing, please contact us as soon as possible via our Contact Us page with photographs so we can investigate and put things right.

For missing items, please notify us on the day of delivery wherever possible.

Please Note

Plants That Have Been Repotted

We cannot accept returns or exchanges for plants that have been repotted, as repotting can stress plants and may introduce pests or diseases that could affect our nursery.

Natural Variation

Every plant is unique. Variations in size, shape, colour, variegation and markings are a natural part of growing living plants and are not considered faults.

Signs of Travel

It is perfectly normal for plants to show minor signs of their journey, such as the occasional yellow leaf, slight leaf damage or a little soil movement. Place your plant somewhere warm with bright, indirect light, water if required, and allow it a little time to settle into its new home.

Need Help?

If you have any questions about your order or need help with a return, please get in touch via our Contact Us page. Our friendly team will be happy to help.