Plants Delivery Area

We post all our plants to most of the UK, with the exceptions of the Islands of Scotland, the Scottish Highlands, Northern Ireland, the Isle of Man, the Isle of White, the Scilly Isles and the Channel Islands due to the high cost of shipping.

Any orders with a delivery address in these areas will be cancelled and refunded. d

We hand deliver our large plants in the Greater London area below using our own vans and specialist plant team. 

If you live outside this area and want to order large plants over 100cm tall please call us before ordering, we sometimes can arrange special delivery.

Shipping times are currently 7-10 working days, but is usually much quicker. A working day is Monday to Friday excluding weekends.

Returns

If you’re unhappy with your plant for any reason, please contact us within 14 days for a full refund. For all non-plant items, you have up to 30 days to request a refund. If you have changed your mind return costs are your responsibility. 

Our return address is Berwick Farm, Berwick Lane, Stanford Rivers, Ongar CM5 9PY

To start a return, please contact us first. We're available 9-5 Monday to Friday on 07732 702 881 or email the team at sales@happyhouseplants.co.uk

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.

Please remember it can take some time for your bank or credit card company to process and post the refund too.